Integrated Hire

Position: Client Success ManagerLocation: 100% Remote – Work from AnywhereSchedule: U.S. West Coast Hours, Monday–Friday (Full-Time)Compensation: $2,500–$3,000 USD/monthOverviewIntegrated Hire (integratedhire.com) helps small and mid-sized U.S. businesses build high-performing remote teams by connecting them with experienced offshore professionals across administration, finance, customer service, marketing, operations, and more.We’re looking for a Client Success Manager who is highly organized, responsive, and excellent at keeping clients happy. This is not primarily a sales role. The focus is on onboarding, client communication, follow-up, problem solving, and making sure the client experience stays smooth from the moment a client signs through the hiring process and beyond.You’ll work closely with our founders, sales, and recruitment team to keep clients properly onboarded, updated, and supported. You’ll help answer questions, coordinate next steps, monitor interviews, and resolve issues quickly before they become larger problems.This role is best suited for someone who is calm under pressure, strong with follow-through, comfortable speaking with U.S.-based clients, and able to manage many moving pieces without letting anything fall through the cracks. Special preference will be given to Americans working from abroad, or candidates who have lived and worked in the U.S. long enough to communicate naturally with U.S. business owners and understand their expectations.Key ResponsibilitiesClient Onboarding & HandoverLead or join onboarding calls after a new client signs, and manage a smooth handover from sales to deliveryConfirm and document client requirements, expectations, and timelines for the internal teamSet the tone for a professional, organized client experience from day oneClient Communication & RetentionServe as the main point of contact for clients through recruitment, placement, and beyondRun regular check-ins and mid-cycle updates on search progress, organize interviews, and next stepsAnswer client questions with clear guidance on process, documentation, and timelinesStay proactive after hires are made — flag concerns, expansion opportunities, and risks to the right internal personnelKeep clients seeing Integrated Hire as a reliable long-term partnerProblem Resolution & SupportSpot client concerns early and resolve them quickly, coordinating with recruiters and leadership as neededHandle requests around documentation, contracts, and process changesEscalate sensitive issues while keeping ownership of the follow-throughInterview & Recruitment CoordinationCoordinate interview scheduling between clients, candidates, and recruitersMonitor client interviews to ensure attendanceJump in on scheduling, access, or technical issues in real time so recruiters stay focusedCollect post-interview feedback and share it clearly with the teamWhat We’re Looking ForRequired3+ years in client success, account management, operations, recruitment coordination, or a similar client-facing roleExperience working with U.S.-based clients or companiesExcellent written and verbal English communication skillsStrong organization and follow-through across multiple clients, tasks, and conversationsComfortable leading client calls and handling client questions professionallyStrong problem-solving skills and ability to stay calm when issues come upHigh attention to detail with documentation, scheduling, and process managementProactive, dependable, and able to take ownership without needing constant remindersComfortable working U.S. daytime hoursPreferredExperience in staffing, recruitment, outsourcing, BPO, or remote team managementExperience supporting SMB clients in the U.S.Familiarity with CRM, ATS, project management, or client communication toolsExperience coordinating interviews, onboarding, or service delivery processesBackground in operations, executive support, or customer successWhy Join UsFully remote – work from anywhereCompetitive monthly compensationWork directly with founders and senior team membersPlay a key role in improving client experience and retentionFast-growing company with strong opportunity for advancementCollaborative, entrepreneurial team environment How to applyPlease fill out the application form. We'll be in touch within 24 hours with any next steps!