Netflix

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.It's an exciting time at Netflix as we continue to expand our business globally. We are revolutionizing the way people watch their favorite shows and movies, and building our own library of original Netflix content for all to enjoy. Visit our Culture Memo and Long-Term View to learn more about our unique Netflix culture and our bold goals for the future.This Employee Relations Manager  position is part of the Talent Tech and Operations (TTO) team based in Amsterdam, which designs and runs the infrastructure to deliver an outstanding talent experience supporting the full employee lifecycle for Netflix employees in the regional market. About Us:At Netflix, we are driven by a culture of high performance and accountability. Our people are our greatest asset, and as a part of our Employee Relations team, you'll play a crucial role in maintaining a work environment that fosters performance, trust, and responsibility. This is a unique opportunity to shape a consistent and scalable employee relations approach that aligns with our mission and ensures an inclusive and effective workplace.What We Do:Our Employee Relations team operates across three pillars:Prevention - We partner with HRBPs, people managers, and Inclusion to identify risk early and build practices that reduce employee relations issues before they escalate.Case Management - We manage complex employee matters - performance, conduct, sickness, disciplinary - with consistency, rigor, and sound judgment. We are a trusted partner to managers navigating difficult situations.Data & Insights - We use data to understand trends, measure effectiveness, and surface actionable insights to leadership that drive continuous improvement. The Role:We are seeking an experienced Employee Relations Manager to lead and manage complex employee relations matters while building structured, scalable solutions. In this role, you will partner with our HR business partner team,  employee services, legal partners and employees to resolve issues (performance, sickness, disciplinary), ensuring a consistent, unbiased approach.  You may also collaborate and partner with other talent functions such as inclusion and  talent management to drive preventative measures.   Key Responsibilities:PreventionPartner with HRBPs, Legal, and Inclusion to design and embed ER guidelines and workflows that are fair, efficient, and built to scale.Identify root causes and systemic trends to address issues upstream, before they become cases.Act as a trusted advisor to people managers, helping them handle sensitive situations with confidence and consistency. Case ManagementLead and manage complex employee matters across performance, sickness, disciplinary, and investigations — ensuring timely, well-documented, and legally sound outcomes.Collaborate with Legal and HRBPs to ensure alignment with employment law across EMEA jurisdictions. Apply a consistent, structured  approach to employee concerns while exercising sound judgment in ambiguous situations.Data & InsightsTrack and analyze employee relations trends to identify patterns, surface risks, and measure the impact of ER interventions.Use clear, data-informed insights  to drive continuous improvement in ER processes, ensuring they remain effective as the business evolves. Qualifications:Strong knowledge of employment law and the ability to apply this knowledge to practical, business-focused solutions. You have experience across different corporate functions (Tech, Finance, Marketing, Human Resources, and Sales). 5 or more years of experience in employee relations or HR, with a strong focus on performance management, investigations, and risk mitigation.Previous employee relations experience in the Netherlands, United Kingdom or Poland. Exposure to other EMEA markets is a bonus.   Bachelor's degree or equivalent relevant experience.Proven experience developing and implementing scalable employee relations processes.Excellent problem-solving and analytical skills with the ability to provide sound judgment in complex situations.  Proven ability to build trust across all levels of an organization, driving high-performance outcomes through accountability and structured guidance.Experience partnering with senior leadership to drive alignment on employee relations strategy and outcomes. Key Traits for Success:Structured system-thinker: You have a structured approach and enjoy  creating, refining, and scaling processes that enhance performance and mitigate risk.Ability to deal with ambiguity:  We are a complex business and often lean into people over process so you must be comfortable working in an evolving environment with continuous change while leading with systems thinking.  Results-Driven: You operate with a high level of accountability, always focusing on delivering solutions that support the business and maintain fairnessProcess Oriented Thinker: You are able to identify and analyze trends, proactively addressing issues before they escalate.Data-Informed: You rely on data to guide decisions, providing clear insights and solutions that support continuous improvement.Integrity and Professionalism: You handle sensitive information with discretion, ensuring confidentiality and building trust across the organization.Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.We launched a new ad-supported tier in November 2022 to offer our members more choice in how they consume their content. Our new tier allows us to attract new members at a lower price point, while also creating a compelling path for advertisers to reach audiences that are deeply engaged.Our TeamThe Ads Platform Engineering teams build advertising systems and integrations that powers the delivery of ads using our world class content delivery ecosystem. We use a number of Netflix investments and innovations to power our ads - unique mix of client and server side ad insertions, state of the art content delivery system, ad encoding recipes, content understanding and metadata etc. We deliver ads in a manner that’s thoughtful of our member’s viewing experience and drive great outcomes for advertisers. We also ensure that advertiser brand safety is ensured during serving, members only see the most appropriate ads for them.About the RoleWe're looking for a Staff AI Engineer to join us as the first dedicated AI engineer. Your core mission is to build the AI infrastructure and agentic workflows that transform how our team develops and operates software.This is a greenfield opportunity. You won't be maintaining existing AI systems — you'll be designing and building them from scratch. Our team has active AI champions and early tooling already in production, but we need someone with deep hands-on experience to architect the foundational layer and accelerate our path to AI-native engineering. Our code footprint is reasonable today but expanding at an extraordinary pace; a core part of this role is striking the right balance between AI-driven speed and quality — shipping faster without accumulating slop, regressions, or accountability gaps. This role focuses on applied AI — building production systems with existing models and tools, not training LLMs. You'll leverage large language models, agentic frameworks, and retrieval-augmented generation to solve real infrastructure and product problems, with a direct impact on how quickly and confidently the team can deliver in a competitive market.What You’ll DoAI Infrastructure & Agentic WorkflowsArchitect and build a centralized context layer that gives AI agents grounded, team-specific knowledgeDesign and implement agentic workflows for the full development lifecycle: AI-assisted code generation, automated test creation, PR pre-review, and deployment validationBuild AI-powered operational workflows — automated incident triage, log and metric correlation, root cause analysis, and guided resolutionDevelop multi-agent orchestration where parallel agents handle implementation, testing, and documentation as coordinated workflowsSet up standardized AI development environments so every engineer can work in an AI-first workflow from day oneDrive team-wide AI adoption through hands-on enablement — pairing sessions, architecture reviews, workflow demonstrations, and continuous feedback loopsSkills & experience we’re seeking:3+ years of significant  focus on applied AI systemsProven experience building and deploying agentic AI systems in production — agent architectures, tool integration, orchestration, and evaluation frameworksHands-on experience setting up AI infrastructure for end-to-end software development workflows (AI coding assistants, context engineering, automated testing)Strong software engineering fundamentals — you build production-grade systems, not just prototypesDeep experience with retrieval-augmented generation — document indexing, embedding strategies, retrieval pipelines, and grounding techniquesProficiency in Python and/or JVM languagesDemonstrated ability to drive technical adoption across a team — you can demonstrate value, build trust through pairing and architecture reviews, and bring engineers along on new workflowsNice to haves:Prior experience as the first or early AI engineer on a team — standing up AI capabilities where none previously existed, with the ownership and initiative of an early-stage environmentFamiliarity with LLM application patterns: context engineering, tool use / function calling, structured outputs, multi-agent coordination, and evaluation / hill-climbing methodologiesExperience integrating AI into CI/CD pipelines (automated PR review, test generation, deployment validation)Background in building operational tooling — incident response automation, log analysis, diagnostic workflowsGenerally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $600,000.00 - $1,066,000.00. This compensation range will vary based on location.Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.Netflix is a unique culture and environment. Learn more here.Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.Job is open for no less than 7 days and will be removed when the position is filled.