Smirmatec

Technical Product Support Engineer (FinTech SaaS)Location: Remote (India)Employment Type: Full-TimeCTC: 9 - 12 LPA (8,000 INR/week during the Paid Technical Evaluation Program, up to 12 weeks)Working Hours: 5:30 PM - 2:30 AM IST (US Market Hours), Monday - Friday!!! Please Read Before Applying !!!This is NOT a traditional Customer Support or BPO role.We are looking for highly analytical individuals who enjoy learning complex software, solving technical problems, and understanding financial markets. This role is conceptually demanding and requires continuous learning, independent problem-solving, and a strong sense of ownership. Please apply only if you:Have strong technical aptitude and troubleshooting skills.Have knowledge of trading or financial markets (or are genuinely passionate about learning them).Enjoy learning new software independently.Have excellent written English.Can work during US Market Hours (5:30 PM-2:30 AM IST).Want to build a long-term career in FinTech SaaS.Can write thoughtful, accurate customer responses independently rather than relying on AI-generated answers.If you're looking for a routine customer support role, this position is not the right fit.How to ApplyInterested candidates must complete the Google Application Form using the link below.Application Form: https://forms.gle/t35TiMKWKi7QEoxt6Applications submitted without completing the Google Form will not be considered.Our Hiring Process:Google Application FormTechnical Interview (Shortlisted Candidates Only)Paid Technical Evaluation Program (8,000 Fixed Remuneration per Week)Weekly Perfomance EvaluationsFull-Time Offer (9-12 LPA) & ProbationNote: Candidates will receive the weekly evaluation remuneration for each completed week of the Technical Evaluation Program, irrespective of the final hiring decision.About the RoleAs a Technical Product Support Engineer, you'll work directly with the founder to deliver world-class support to our customers.This role combines:Technical troubleshootingProduct expertiseTrading & Finance knowledgeCustomer communicationContinuous learningYou will investigate customer issues, understand trading workflows, identify root causes, and become an expert on a leading FinTech SaaS platform used by traders worldwide.Key Responsibilities & Ideal Candidate ProfileWe're looking for candidates who can:Provide high-quality chat and email support while delivering an excellent customer experience.Troubleshoot technical and product-related issues with strong analytical thinking.Investigate and reproduce customer-reported issues to identify root causes.Learn complex product features, trading workflows, and financial concepts independently.Clearly explain technical concepts and product features through excellent written communication.Demonstrate ownership, professionalism, discipline, and attention to detail.Who Should ApplyWe encourage applications from candidates with backgrounds in:Software EngineeringQA / Software TestingProduct SupportTechnical SupportApplication SupportSolutions EngineeringDevOps / IT SupportComputer Science or related Engineering disciplines with strong analytical skillsExperience in FinTech or financial markets is a plus, but a willingness to learn is more important.Why Join Smirmatec Private Limited?At Smirmatec Private Limited, you'll gain far more than a typical support role.Competitive Compensation: 9 - 12 LPA with a paid technical evaluation program.Direct Mentorship: Work closely with the founder and receive hands-on guidance.High Ownership: Solve real customer problems and contribute directly to product improvements.Global Exposure: Support traders from around the world and work with international customers.Technical Growth: Develop strong troubleshooting, product analysis, and SaaS support skills.Fast Career Growth: High performers can quickly take on greater responsibilities in a growing startup.Remote-First Culture: Work from anywhere while collaborating with a small, high-impact team.Before You ApplyThis role is designed for candidates who enjoy learning, solving challenging problems, and building expertise - not for those seeking a routine support position.If you are excited by technology, financial markets, and continuous learning, we'd love to hear from you.