Customer Service Voice Process

Job Description - Voice Process | Work From Home

Only For Candidate who reside in MUMBAI

Position: Customer Support Executive

Employment Type: Full-Time (Permanent Work From Home)

Salary + Performance Incentives: Up to 2,570/month

Shift- US Shifts

Shift Window: 5:00 PM - 11:00 AM (9-hour shift)

Rotational Week Offs

Eligibility.

HSC (12th Pass) or above

English Communication (Mandatory)

Minimum 6 months of International BPO Voice Customer Service experience (Mandatory)

Job Role.

Handle inbound customer queries related to banking services.

Provide excellent customer support through voice calls.

Resolve customer concerns while ensuring a positive customer experience.

Work From Home Requirements.

Minimum 100 Mbps wired broadband/Wi-Fi.

Own Laptop/Desktop required for Week 1.

Additional Information.

Permanent Work From Home.

No Travel Allowance.

No Internet Reimbursement.

Hiring Locations.

Western Line: Churchgate to Dahisar

Harbour Line: Entire Harbour Line

Central Line: Up to Ambernath only

Not Eligible: Beyond Ambernath & Lonavala

Desired Candidate.

Excellent English communication skills.

Prior International Voice Process experience.

Customer-focused with good problem-solving skills.

Comfortable working in rotational US shifts from home.