Sutherland

Director - Solutions Architect BFSAbout SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, theyre our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.SutherlandUnlocking digital performance. Delivering measurable results.Job DescriptionThe Director, BFS Solutions will be an integral part of Sutherland’s BFS vertical, with the credibility and expertise to help drive data and insights the company can depend upon.Key collaborator to drive a holistic solution and pricing for RFPs, RFIs, proactive proposals etc.Lead large RFPs/Proposals end to end including Solutions, Staffing, Location strategy, Planning, Pricing & Commercial structure, proposal response, Presentations. Hold an opportunity together and work with all internal teams to put together a compelling proposalResponding to analyst firm RFIs and improve analyst rankings. Collate and gather all required data and information required for the same.Project manage large deals and ensure compliance and reviews.Collaborates with sales, digital and platform teams to create customer-centered Digital Transformation RoadmapThis role is based out of India and applicants can work remotely anywhere in India.Qualifications14+ years of overall experience with 5+ years of experience in Solutions in Banking and Financial ServicesStrong Domain knowledge in Banking & Financial Services is required (in minimum one of the following areas - Retail banking / Lending / Cards & PaymentsAbility to create in-depth research, summaries and compelling outputExcellent and creative with creating client facing presentationsDigital experience, knowledge. Understanding of latest technologies and toolsExcellent communication (written and oral) and interpersonal skills.Experience in structuring and developing compelling proposals is requiredHave the flexibility for supporting global working hours and to travel across domestic and global delivery locationsAbility to independently handle and solution large deals and lead diverse deal team towards common goal and timelines

Senior Associate RFP Specialist (Spanish Language)Location: Permanent Work From Home (Pan India)Base Location: Airoli, Navi MumbaiSalary: Up to 7.00 LPALanguage Requirement: Spanish (B2H or C1 Certification Preferred)Work Model: Permanent Work From HomeAbout the RoleWe are looking for a highly analytical and detail-oriented Senior Associate – RFP Specialist (Spanish Language) to support end-to-end proposal development for Spanish-speaking customers across global markets. The role requires reviewing customer bid documents, analyzing requirements, coordinating with cross-functional teams, and preparing high-quality proposal responses for RFPs, RFIs, RFQs, and Tender submissions.Candidates with experience in Proposal Management, Bid Management, Sales Operations, Commercial Operations, Business Support, Proposal Writing, and AI-assisted Proposal Development are encouraged to apply.Key ResponsibilitiesManage complete RFP Management, Proposal Management, and Bid Management lifecycle.Review and analyze RFP, RFI, RFQ, Tender, and customer procurement documents in Spanish and English.Identify customer requirements, compliance criteria, evaluation parameters, and submission timelines.Prepare, edit, and develop high-quality proposal responses ensuring compliance and accuracy.Coordinate with Sales, Engineering, Product Management, Finance, Legal, Operations, and SMEs to gather proposal inputs.Perform Requirement Analysis, Compliance Review, Document Analysis, and proposal validation.Develop customer-facing proposal content using strong Business Writing, Technical Writing, and Proposal Writing skills.Maintain proposal content libraries, reusable templates, and knowledge repositories.Utilize ChatGPT, Google Gemini, Generative AI, and other AI tools for document summarization, proposal drafting, content enhancement, and productivity improvement.Review and validate AI-generated content for quality, compliance, and business accuracy.Manage multiple proposal deadlines while ensuring timely submissions.Support proposal submissions through customer procurement portals.Continuously improve proposal workflows, templates, and AI-enabled proposal processes.Required Skills2–5 years of experience in:Proposal ManagementRFP ManagementBid ManagementProposal DevelopmentSales OperationsCommercial OperationsBusiness SupportTender ManagementExperience preparing RFP Responses, RFI Responses, RFQ Responses, and Tender documentation.Strong Spanish & English communication (Written & Spoken).Ability to review and prepare business documents in Spanish.Strong analytical and stakeholder management skills.Excellent Proposal Writing, Technical Writing, and Business Writing skills.Strong experience with:Document AnalysisRequirement AnalysisCompliance ReviewProposal EditingContent ManagementExperience using AI tools such as:ChatGPTGoogle GeminiGenerative AIAI Content ReviewAI-assisted Proposal WritingExperience with proposal management platforms such as:RFPIO / ResponsiveLoopioQvidianRFP360SharePointCustomer Procurement PortalsCRM (Salesforce preferred)Proficiency in Google Workspace (Docs, Sheets, Slides, Drive, Gmail, Meet).Preferred QualificationsBachelor's Degree in Business Administration, Engineering, Marketing, Communications, Languages, or related discipline.Experience supporting Spanish-speaking customers or global proposal teams.Experience in Technology, Telecommunications, Professional Services, or Consulting environments.Spanish Certification: B2H or C1 PreferredWhy Join Us?Permanent Work From HomePan India HiringCompetitive Salary up to 7.00 LPAWork with global stakeholdersExposure to AI-powered proposal managementCareer growth in Proposal & Commercial Operations

Hiring :International Voice Support (BPO )Are you detail-oriented and passionate about maintaining a safe and respectful online space?Join our team as a customer associate in Hyderabad!Key Requirements:* Immediate joiners preferred* Excellent Verbal communication skills* Experience into international customer support* Strong problem-solving skills* Experience in international Inbound / Outbound calling.Job DetailsPosition: International Customer Support AssociateMinimum Qualification: Any Graduation is mandatory with all documents(No Backlogs)Experience: 1-4 yearsShifts: Rotational ShiftsWeek Offs: Rotational offsTransportation :Two-way cab for night shifts and 1way for day shiftWhat We're Looking ForWe are seeking candidates with :strong analytical skills and Problem-solving skillsA high sense of responsibility and accountabilityCommitment to delivering high-quality customer service .Note:Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

Job Description - Voice Process | Work From HomeOnly For Candidate who reside in MUMBAIPosition: Customer Support ExecutiveEmployment Type: Full-Time (Permanent Work From Home)Salary + Performance Incentives: Up to 2,570/monthShift- US ShiftsShift Window: 5:00 PM - 11:00 AM (9-hour shift)Rotational Week OffsEligibility.HSC (12th Pass) or aboveEnglish Communication (Mandatory)Minimum 6 months of International BPO Voice Customer Service experience (Mandatory)Job Role.Handle inbound customer queries related to banking services.Provide excellent customer support through voice calls.Resolve customer concerns while ensuring a positive customer experience.Work From Home Requirements.Minimum 100 Mbps wired broadband/Wi-Fi.Own Laptop/Desktop required for Week 1.Additional Information.Permanent Work From Home.No Travel Allowance.No Internet Reimbursement.Hiring Locations.Western Line: Churchgate to DahisarHarbour Line: Entire Harbour LineCentral Line: Up to Ambernath onlyNot Eligible: Beyond Ambernath & LonavalaDesired Candidate.Excellent English communication skills.Prior International Voice Process experience.Customer-focused with good problem-solving skills.Comfortable working in rotational US shifts from home.

Hi Connections,We are currently hiring Collection Associateto join our growing team at Sutherland.EXP: 0 - 4 YearsFreshers Can ApplyLocation : Looking For candidates from TamilNadu Bangalore CochinKey Skills Required:Good CommunicationFreshers can ApplyMid ShiftGraduateJob Description1. Review open accounts from the daily Ageing report2. Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements4. Monitor customer payments activity to ensure receivables are collected in a timely manner5.Ensure timely escalation in case of non-payment or no response6. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner7. Identify issues attributing to account delinquency and discuss them with customers and escalate with client8. Assists with the cleanup of UC's (unapplied credits), short paid invoices9. Send Dunning letter to customers to make the payment of delinquent accounts10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis11.Update Daily/Weekly trackers and perform self-quality check12.Adherence to Control and Compliance13. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any14. Follow and update the Standard Operating Procedure (SOP) 15. Active participation in Learning & DevelopmentsPerks:Work From HomeFlexible environmentCareer growth and learning opportunitiesExposure to international processesIf interested, please share your resume or reach out directly: Email: Abinaya.Manoharan@Sutherlandglobal.com Contact: 9791385843Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com