ServiceNow Portal UI/UX Developer

Senior Consultant ServiceNow Portal UI/UX Developer

Location: Remote

Contract: 4 months

Role Summary:-

We are seeking a ServiceNow Portal UI/UX Developer with expertise in user experience design and front-end development on the ServiceNow platform. The ideal candidate will design, develop, and enhance intuitive, responsive, and user-friendly experiences across Employee Centre, Employee Service Portal, and Service Portal.

You will work closely with business stakeholders, architects, and developers to create engaging employee self-service experiences while leveraging ServiceNow's portal capabilities and UI best practices.

Essential Responsibilities:-

• Design and develop user-friendly ServiceNow portal experiences.

• Create wireframes, mockups, prototypes, and user journey maps.

• Develop and customize ServiceNow portal pages, widgets, themes, and branding.

• Enhance Employee Centre and self-service experiences through modern UI/UX practices.

• Gather requirements and translate business needs into effective portal solutions.

• Ensure responsive design, accessibility, and usability standards are met.

• Collaborate with developers and architects to implement scalable solutions.

• Conduct usability reviews and recommend continuous improvements.

• Support portal-related enhancements, testing, deployment, and documentation.

• Stay current with ServiceNow platform capabilities and UI/UX trends.

Essential Requirements of the role (Experience / Skills / Competencies):-

• Years of experience: 3+ years of experience in UI/UX Design and Front-End Development & 2+ years of experience working with ServiceNow portals.

• Field of experience: ServiceNow UI/UX & Front-End Skills

• Technical Skills: ServiceNow Portal, Employee Centre, Service Portal, UI Builder, Portal Widgets, UI/UX Design, Figma, AngularJS, HTML, CSS, JavaScript, Responsive Design, Accessibility, User Journey Mapping, Wireframing, Prototyping etc.

• Soft Skills: Strong communication and stakeholder management skills, Excellent analytical and problem-solving abilities, Ability to influence design decisions and work effectively in cross-functional teams.

• Tools or Software (Required / Preferred): ServiceNow UI/UX

• Education Qualifications: Have a Bachelor's Degree from an accredited university or college (or a high school diploma / GED)

• Industry Background or Experience (Required / Preferred): Have at least 3+ years experience in UI/UX Design, Front-End Development & ServiceNow portals.

• Target Companies: Any

• Off-limits Companies: NA

• Required Accreditations / Qualifications / Certification / Licenses, including Driving License: Certified ServiceNow Administrator (CSA)

Desirable attributes of the worker (Experience / Skills / Competencies):-

• Experience creating employee-facing self-service portals.

• Strong portfolio demonstrating UI/UX and ServiceNow portal implementations.

• Understanding of HR, ITSM, or Enterprise Service Management processes.

• Experience working in Agile environments.