Business Support Officer
Job Description
UnifiedTrust Network (UTN) is building Africa's foremost security and trust infrastructure service offering AccessGate- An estate security solution deployed across Nigeria; Secure Access Layer- a verified access system for workers and contractors; and Digitization- transforming manual identity and compliance processes into secure digital workflows. As our Business Support Officer, you will be the operational backbone of the company; bridging teams, managing workflows, supporting client relationships, and ensuring the business runs efficiently at every level. This is a high-impact generalist role for someone who thrives in a fast-moving startup environment and is equally comfortable drafting a report, onboarding a client, or coordinating a cross-functional project.
Key Responsibilities
Operations & Administration
Manage day-to-day business operations, including scheduling, documentation, vendor coordination, and office administration.
Develop and maintain internal process documentation, SOPs, and operational workflows.
Track and report on key business metrics and operational KPIs to the Head of Strategic Operations and leadership team.
Coordinate procurement of tools, subscriptions, and resources needed across teams.
Sales & Client Support
Support the sales team with proposal preparation, pitch deck formatting, and client documentation.
Assist with enterprise client onboarding; coordinating between product, compliance, and the client.
Manage client communications, follow-ups, and relationship touchpoints to ensure client satisfaction.
Maintain CRM records, track pipeline stages, and produce regular sales activity reports.
Strategy & Partnerships
Conduct market research and competitive analysis to support business development decisions.
Assist in preparing materials for investor updates, partnership meetings, and regulatory engagements.
Support partnership coordination with government agencies, gig platforms, and enterprise clients.
Track deliverables and timelines across strategic projects and flag risks to leadership early.
People & Cross-functional support
Support HR functions including recruitment coordination, onboarding logistics, and staff documentation.
Serve as the connective tissue between product, sales, compliance, and leadership teams.
Plan and coordinate internal team meetings, retreats, and external business events.
Compliance & Confidentiality
Handle sensitive information with strict confidentiality.
Ensure compliance with NDPC and company data protection policies.
Adhere to company ethics, compliance, and operational standards.
Requirements
Bachelor’s degree in a STEM field, Business Administration, Management, or related discipline.
Graduate with up to 2 years of experience in a business support, operations, or administrative role.
Demonstrated ability to manage multiple priorities simultaneously.
Strong written & verbal communication skills, Customer service orientation and time management skills
Report Writing and Documentation
Proficiency in Google Workspace, Microsoft Office, CRM and project tools (Notion, Trello, or similar).
Experience working in a startup, tech, or fintech environment is a strong advantage.
Familiarity with Nigerian regulatory landscape (NDPC, CBN, NIMC) is a plus.
What we're looking for
A self-starter who takes ownership without being told twice.
High attention to detail especially with documents, data, and client communications.
Someone who is equally comfortable in the weeds and in the boardroom.
Discretion and integrity when handling confidential business and client information.
A genuine interest in UTN's mission to build trust infrastructure for Africa.
Resilience and adaptability in a fast-paced, early-stage environment.
BENEFITS
Flexible working hours and a Hybrid work arrangement
Supportive work environment
Opportunities for professional development and growth
CONTRACT TERMS
This role includes a 3-month probationary period, after which a satisfactory performance review leads to a permanent contract with a salary review.
Kindly apply or send your CV directly to info@unifiedtrustnet.com
Method of Application
Interested and qualified candidates should forward their CV to: info@unifiedtrustnet.com using the position as subject of email.