After-Sales Service Specialist
Job Description
As the Aftersales Service Representative, you will manage post-purchase customer interactions, ensuring timely resolution of product-related issues and maintaining high satisfaction levels. You will handle warranty claims, repairs, and service requests while coordinating with logistics and technical teams to ensure smooth operations. Your role will also involve providing product guidance, promoting compatible accessories, and maintaining accurate service records in CRM systems. Through excellent communication and problem-solving skills, you will strengthen customer loyalty and contribute to overall business growth.
Key Responsibilities:
Customer Service: Respond to customer inquiries, concerns, and complaints about phone accessories products
Product Support: Troubleshoot and resolve product-related issues, replacement options
Order Management: Process orders, track shipments, and handle returns or exchanges
Product Knowledge: Stay up-to-date with product features, benefits, and technical specifications
Sales Support: Identify sales opportunities, promote products, and provide product recommendations
Reporting: Provide regular reports on customer feedback, product performance, and sales trends.
Requirements:
Bachelor’s degree or HND in Business Administration, Sales or any other related field
0-2 years of experience in customer service or sales, preferably in the phone accessories industry
Strong communication and interpersonal skills
Excellent problem-solving and analytical skills
Ability to work in a fast-paced environment and meet deadlines
Familiarity with phone accessories products and technology.
Method of Application
Interested and qualified? Go to New Age Mobile Concepts Limited on forms.gle to apply