IT Support Officer
Job Description
Keep computer systems running smoothly and ensure users get the maximum benefit from them
Install and configure computer hardware, as well as software, such as operating systems (e.g. Windows) and other applications
Monitor and maintain computer systems and networks
Provide support in a face-to-face capacity, over the phone, or via remote desktop software, helping staff or clients set up systems or resolve issues
Troubleshoot system and network problems, diagnosing and solving faults
Replace parts as required, such as cables or motherboards
Follow diagrams and written instructions to repair a fault or set up a system
Support the roll-out of new applications, which may include training the relevant people on how to use them
Set up new user accounts and profiles, and deal with any password issues
Respond within agreed time limits to call-outs
Work continuously on a task until completion, or refer to third parties, if appropriate
Prioritise and manage many open cases at one time
Rapidly establish a good working relationship with customers and professionals, such as software developers
Test and evaluate new technology
Conduct electrical safety checks on computer equipment.
Method of Application
Interested and qualified candidates should forward their CV to: jobs@smsabuja.sch.ng using the position as subject of email.